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General information only, not legal advice. GetRefunded helps you understand and assert your rights under the Australian Consumer Law. It is not a law firm. For advice about your situation, contact a lawyer, a community legal centre, or your state consumer agency.

Official help

ACCC: consumer rights and guarantees

State fair trading

VIC: Consumer Affairs Victoria
NSW: NSW Fair Trading
QLD: Office of Fair Trading Queensland
WA: Consumer Protection WA
SA: Consumer and Business Services SA
TAS: Consumer, Building and Occupational Services (CBOS)
ACT: Access Canberra (Fair Trading)
NT: NT Consumer Affairs

Guides

JB Hi-Fi refund rights
Harvey Norman warranty claim
The Good Guys refund policy
ACL letter template

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