Check your refund rights: 6 questions

Question 1 of 6

Where did you buy it?

Your claim is against the retailer that sold it to you.

JB Hi-FiHarvey NormanThe Good GuysKmartAppleOther retailer

Retailer name

What did you buy, and for how much?

Price matters: a reasonable lifespan depends on what you paid.

Product

TypePrice paid (AUD)

When did you buy it?

Check your receipt or order email. Close enough is fine.

Date bought

What went wrong, and when?

Pick the closest match.

Stopped working completelyA main feature stopped workinge.g. screen, battery, won’t chargeBroke again after a repairIt’s unsafee.g. overheating, sparks, swelling batteryWorks on and offCosmetic onlye.g. scratch, discolouring

When did it first fail?

Was this a product fault, rather than damage you caused or a problem disclosed before purchase?Can the problem easily be fixed within a reasonable time?Knowing the nature and extent of this problem (or combined problems), would a reasonable buyer have refused to buy it?Describe it in a sentence (optional)

What did the retailer offer?

The letter answers whatever they told you.

Only a repairNothing at allflat noSaid it’s out of warrantyor pitched an extended warrantyTold me to call the manufacturerIgnored meno reply or keeps stalling

Which state or territory are you in?

We’ll name the right consumer agency and tribunal as your next step.

VICVCATNSWNCATQLDQCATWAWA Magistrates CourtSASA Magistrates CourtTASTAS Magistrates CourtACTACATNTNTCAT

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General information only, not legal advice. GetRefunded helps you understand and assert your rights under the Australian Consumer Law. It is not a law firm. For advice about your situation, contact a lawyer, a community legal centre, or your state consumer agency.

Official help

ACCC: consumer rights and guarantees

State fair trading

VIC: Consumer Affairs Victoria
NSW: NSW Fair Trading
QLD: Office of Fair Trading Queensland
WA: Consumer Protection WA
SA: Consumer and Business Services SA
TAS: Consumer, Building and Occupational Services (CBOS)
ACT: Access Canberra (Fair Trading)
NT: NT Consumer Affairs

Guides

JB Hi-Fi refund rights
Harvey Norman warranty claim
The Good Guys refund policy
ACL letter template

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